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RETURN POLICY
DTF Swag
Last Updated: 03/16/2026
Overview
DTF Swag provides DTF transfers and finished apparel, many of which are produced or prepared on a made-to-order basis. Because of the nature of these products, returns are limited and subject to the conditions outlined below.
Return Eligibility
Returns are accepted only under the following circumstances:
• The product does not meet quality standards, or
• The product was incorrectly shipped by our team
Items not eligible for return include:
• Worn apparel
• Items that have been used, altered, or damaged after delivery
All eligible returns must be unused and in original packaging.
Proof of purchase is required. This may include:
• Correspondence from the ordering email
• Order number and purchase details provided to customer service
Return Request Timeframe
Return requests must be submitted within 10 days of the delivery date (not business days).
Customers should inspect and count all items immediately upon receipt.
Exceptions may be considered, depending on the circumstances.
The return window begins on the delivery date, not the order date.
Exchanges
Exchanges may be available depending on the product.
Customers requesting an exchange are responsible for:
• Return shipping costs
• Shipping for the replacement item
• Any applicable restocking fees
Replacement items are not shipped until the returned item has been received and inspected.
Exchange eligibility for changes such as size or color may vary by product.
Refunds and Credits
Approved refunds are issued to the original payment method.
In some situations, store credit may be offered instead of a refund.
Partial refunds may be issued when appropriate. For example, if a customer chooses to keep a product that does not fully meet expectations but remains usable, a partial discount or adjustment may be applied.
Return Shipping
Unless the return is due to an error made by our team, the customer is responsible for return shipping costs.
Prepaid return labels may be provided in certain situations, such as incorrect shipments or confirmed product defects.
Original shipping costs are non-refundable.
Damaged or Incorrect Orders
A damaged or defective product is defined as a product that cannot be used safely or productively for its intended purpose.
To report a damaged or incorrect item, customers must provide:
• Photos and/or video documentation of the product
Claims must be submitted within 10 days of delivery (not business days).
Return Processing
Before sending a return, customers must contact customer service to confirm return instructions and the correct return address.
Returns should not be shipped without prior approval.
Once a returned item is received, it will typically be inspected within 24 hours.
If a refund is approved, it will generally be processed within 24 hours after inspection and confirmation.
Refused Shipments or Returned Packages
If a shipment is refused or returned to sender:
• The customer is responsible for any additional shipping costs required to reship the order, or
• A restocking fee may be applied if the customer chooses not to have the order reshipped.
Late Returns
If a return request is made within the required 10-day window, we will work with the customer to resolve the return even if the item arrives back after that timeframe.
Returns requested after the 10-day notification window may not be accepted.
Restocking Fees
Restocking fees may apply in certain situations depending on:
• The condition of the returned item
• The reason for the return
• The nature of the product
Restocking fees are evaluated case by case.
Return Requests and Contact Information
To request a return, exchange, or report an issue with your order, please contact us through one of the following methods:
Email: contact@dtfswag.com
Requests may be submitted by email or online contact form.
Last Updated: 03/16/2026
Overview
DTF Swag provides DTF transfers and finished apparel, many of which are produced or prepared on a made-to-order basis. Because of the nature of these products, returns are limited and subject to the conditions outlined below.
Return Eligibility
Returns are accepted only under the following circumstances:
• The product does not meet quality standards, or
• The product was incorrectly shipped by our team
Items not eligible for return include:
• Worn apparel
• Items that have been used, altered, or damaged after delivery
All eligible returns must be unused and in original packaging.
Proof of purchase is required. This may include:
• Correspondence from the ordering email
• Order number and purchase details provided to customer service
Return Request Timeframe
Return requests must be submitted within 10 days of the delivery date (not business days).
Customers should inspect and count all items immediately upon receipt.
Exceptions may be considered, depending on the circumstances.
The return window begins on the delivery date, not the order date.
Exchanges
Exchanges may be available depending on the product.
Customers requesting an exchange are responsible for:
• Return shipping costs
• Shipping for the replacement item
• Any applicable restocking fees
Replacement items are not shipped until the returned item has been received and inspected.
Exchange eligibility for changes such as size or color may vary by product.
Refunds and Credits
Approved refunds are issued to the original payment method.
In some situations, store credit may be offered instead of a refund.
Partial refunds may be issued when appropriate. For example, if a customer chooses to keep a product that does not fully meet expectations but remains usable, a partial discount or adjustment may be applied.
Return Shipping
Unless the return is due to an error made by our team, the customer is responsible for return shipping costs.
Prepaid return labels may be provided in certain situations, such as incorrect shipments or confirmed product defects.
Original shipping costs are non-refundable.
Damaged or Incorrect Orders
A damaged or defective product is defined as a product that cannot be used safely or productively for its intended purpose.
To report a damaged or incorrect item, customers must provide:
• Photos and/or video documentation of the product
Claims must be submitted within 10 days of delivery (not business days).
Return Processing
Before sending a return, customers must contact customer service to confirm return instructions and the correct return address.
Returns should not be shipped without prior approval.
Once a returned item is received, it will typically be inspected within 24 hours.
If a refund is approved, it will generally be processed within 24 hours after inspection and confirmation.
Refused Shipments or Returned Packages
If a shipment is refused or returned to sender:
• The customer is responsible for any additional shipping costs required to reship the order, or
• A restocking fee may be applied if the customer chooses not to have the order reshipped.
Late Returns
If a return request is made within the required 10-day window, we will work with the customer to resolve the return even if the item arrives back after that timeframe.
Returns requested after the 10-day notification window may not be accepted.
Restocking Fees
Restocking fees may apply in certain situations depending on:
• The condition of the returned item
• The reason for the return
• The nature of the product
Restocking fees are evaluated case by case.
Return Requests and Contact Information
To request a return, exchange, or report an issue with your order, please contact us through one of the following methods:
Email: contact@dtfswag.com
Requests may be submitted by email or online contact form.